Experienced Field Support Engineer in Utrecht area, full-time, permanent role Utrecht

Vacature in het kort

In a world where crime is becoming more complex, we are on the front lines, using cutting-edge technology to fight back. Join us as a Field Support Engineer, where you'll be the go-to person for our customers, helping them optimize their operations. You'll work closely with a global team, building strong relationships and ensuring our solutions are perfectly tailored to our clients' needs. Explore the possibilities and discover your next career move.

Volledige vacaturetekst

Today's world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough...
Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.
For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends and help make the world a safer place with leading investigative analytics software solutions.
We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

We are seeking a dynamic professional to join our team in Netherlands, as a Field Support Engineer. In this role, you will serve as the primary point of contact for our valued customers, fostering strong relationships and optimizing their operations as needed.
If you are passionate about delivering exceptional service and ensuring client success, keep reading.
Please note the role is based in Utrecht.

As a Cognyter you will:

• Being the initial point of contact for customers.
• Demonstrating strong customer-facing skills and effective collaboration with various cross-organizational interfaces.
• Establishing and nurturing positive working relationships with customers to optimize their operations as needed.
• Conducting hardware and software installations, integrations, and system upgrades.
• Performing basic diagnosis and troubleshooting of hardware and software issues related to service requests.
• Leading each request, event, and package delivery while representing the company professionally.
• Implementing hardware and software resolutions.
• Conducting scheduled maintenance activities on hardware and software systems.
• Preparing for site surveys, producing documentation, and updating as necessary.

Gevraagd

For that mission you'll need:

• Proficiency in English and Dutch languages is required.
• Strong analytical skills for problem-solving in a complex, multi-technology environment.
• Understanding and sensitivity to the high security and reliability requirements of our customers.
• Solid knowledge of a wide range of hardware, including PCs, servers, SAN, NAS, network switches, load balancers, firewalls, etc.
• Proficient in various software systems such as Windows Server OS, Linux OS, Citrix, Virtualization Systems.
• Ability to be present at the Netherlands customer site on a daily basis and fulfill duties from the site.
• Willingness to travel internationally to customer sites (10%).
• Availability for on-call duties.

Would be considered an advantage:

• Being able to read and understand software code.
• Knowledge of Database System Administration (Oracle, Cybase, GPDB).
• Knowledge of SQL

Remember: When you're curious enough, you don't need to check every box to apply. Be in touch!

Bedrijfsomschrijving

Cognyte is a global leader in investigative analytics software that empowers a variety of government and other organizations with Actionable Intelligence for a Safer World™.