IT Technician Amsterdam

Vacatureomschrijving

We are supporting our client, an international Fortune 500 company, who is looking for an IT Support Technician to join their Amsterdam team.

IT Support Technician - duties and responsibilities:
To provide remedial service to a wide range of industry products, performing direct maintenance as required and resolving complex problems. The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware.

All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Main Accountabilities:

• Works with clients to determine problem and develops and implements appropriate technical solution.
• Answers to or escalate calls within given timescales.
• Undertakes installation and maintenance of client systems eg PCs, (mobile phones)
• Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
• Assists in development of test and repair processes.
• Liaises with help desks, support centers etc.
• Performs troubleshooting and problem resolution.

Gevraagd

• 2 years of experience field service representative or similar role
• Experience with managing and preserving technical equipment
• Critical thinker and problem-solving skills
• Team player
• Good time management skills
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications

Salaris

€ 40.000 - € 45.000 p/m
+ benefits