Vacature Onsite support medewerker // Werkplekbeheerder in de omgeving Nijmegen

Nijmegen

Nijmegen omgeving
  • Nijmegen omgeving
  • MBO niveau 3 of hoger
  • Junior/Medior/Senior niveau
  • Detachering / Vast contract
  • 40 uur p/w
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Functieomschrijving On-Site Support Analyst

On-Site Support will through a pro-active approach provide internal customers with operational and technical support in order to enable  employees to operate more effectively and efficiently. You will be part of IT On-site team based and you will support around 650 end-users.

The On-Site Support analyst will analyze and troubleshoot Customer problems and advise on appropriate action. This is a challenging role, are you ready for that? 

About the Job

In your role, you will pursue the excellence of the provided service to the internal Customers which is taking into account: professionalism and customer 1st attitude, effectiveness and efficiency of users support, minimal disruption or no disruption to the business (projects) and cooperation with the team and suppliers. In this position, you are responsible for 2 team members.
Your key responsibilities as the On-Site Support analyst:
  • Prepare and configure hardware for new hires and replacements of hardware;
  • Assist with meeting room & printer issues;
  • Improve processes to make work more efficient;
  • Maintain and create new documentation;
  • Help with and solve upcoming incidents.
 

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Functie-eisen About You
MBO lvl 3 or 4.  You have at least 1 years' experience – strong expertise in project management and excellent knowledge about Office 365, Microsoft 2010+, iOS devices, Symantec Management Platform. You know how to understand and support basics of networking, servers, different operating systems, laptop / desktop, network printers, mobile technology.
You are always looking for excellence, consistently produces high quality work, tries to improve your results. You can deal with complex situations and you know how to maintain structure in workflow in a dynamic, challenging and sometimes hectic environment.

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Taalvaardigheid Vereist: Engels, Nederlands
Rijbewijs Vereist: Auto (B)
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