Vacature Deskside Technician / Werkplekbeheerder op het Europese Hoofdkantoor van Nike (Hilversum) IT support - Amsterdam

Amsterdam

  • Stefanini N.V.
  • Autodidact of hoger
  • Junior/Medior/Senior niveau
  • Vast contract / Detachering
  • 40 uur p/w
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Functieomschrijving 12/10/2019: Not all positions have been filled, we are still accepting new candidates / De vacature is nog geopend, wij accepteren nog nieuwe kandidaten 

Role
The position will require an individual to solve customer support issues in a mixed mode by either; visiting the end-user’s desk location, working “remotely” from the IT department office, or at the client’s Performance Bar location(s) serving customers face to face in real time.

Location
Nike’s European Headquarters (EHQ) in Hilversum, Netherlands. 

The role is part of a team of dedicated Deskside Technicians at Nike EHQ, and will report to the local Team Lead based onsite.
The role requires the individual to provide support to equipment and systems including (but not limited to); Windows and Apple computers, Windows, Android and Apple phones, printers, networking devices, peripherals, and both common and bespoke software applications. As well as standard corporate office users, showrooms, meeting room AV/VC and other associated hardware and software.

Responsibilities
  • Operate a walk-up “Performance Bar” in the client office resolving issues in real time;
  • Support of;
    • Windows 10 and Apple OS/X devices.
    • iOS, Android and Windows phones
    • iPads and Windows tablets
    • Hardware peripherals
    • Microsoft Office Suites (13/16/0365) on Windows and Mac
    • AV/VC and networking equipment
    • Off the shelf and bespoke software applications
  • Use of the client’s ITSM tool, Service-Now to create, update and resolve Incident and Request records;
  • Perform Installs, moves, adds, changes (IMAC);
  • Assist with user/team relocations – and/or office refit/expansion/closures;
  • Security Equipment support
  • Network gear support;
  • Miscellaneous equipment support including:
    • Display equipment;
    • UPS equipment;
    • generators;
    • AV and VC equipment;
    • Peripherals;
    • Personal devices;

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Functie-eisen Required Qualifications
  • Very strong sense of customer service (this is a customer facing role)
  • Excellent Verbal and Written Communication Skills in English (Dutch is a benefit but not a requirement)
  • Ability to resolve Windows 10 and OS X Operating System Issues and Errors
  • Basic Network troubleshooting skills and knowledge (mainly Cisco)
  • Proficient in the latest Microsoft Office Applications (2013 and higher)
  • Customer infrastructure support (wiring and connectivity)
  • Technical degree or equivalent experience
  • Some experience with support and administration of telephones (PBX system and/or VoIP system).
Preferred Certifications
  • Comp TIA A+
  • MCDST – Microsoft Certified Desktop Support Technician
  • ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
  • MCSA – Windows 10
Note: This job description has been designed to indicate the general nature and level of work expected to be performed in this role. It should not be seen as a comprehensive inventory of all duties, responsibilities, and required qualifications

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Taalvaardigheid Vereist: Engels
Handig om te kunnen: Nederlands
Bedrijfsomschrijving Company Profile
The right choice for your business
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987.
Today, Stefanini is a full service global provider of offshore, onshore and nearshore outsourcing, IT consulting, systems integration and application and strategic staffing services to national and multi-national enterprises around the world. We have close to 22,000 employees in 35 countries in the Americas, Europe, Africa, Australia and Asia. Our clients represent a broad spectrum of markets and industries, including financial and banking services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

Our Mission
To exceed the expectations of our customers, employees and shareholders through technology solutions and innovation.

Our Vision
To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers

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Salarisinformatie Salaris in overleg
Aantal uur per week 40 uur p/w
Less than 40 hours is an option
Contactpersoon Mevr. Hovers
+32 2 620 20 58
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