Vacature Deskside Technician / Werkplekbeheerder op het Europese Hoofdkantoor van Nike (Hilversum) IT support - Amsterdam

Amsterdam

  • Stefanini N.V.
  • Autodidact of hoger
  • Junior/Medior/Senior niveau
  • Vast contract / Detachering
  • 40 uur p/w
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Functieomschrijving The position will require an individual to solve customer support issues in a mixed mode by either; visiting the end-user’s desk location, working “remotely” from the IT department office, or at the client’s Performance Bar location(s) serving customers face to face in real time. This role is wholly office-based at Nike’s European Headquarters (EHQ) in Hilversum, Netherlands. However, some travel and flexibility may be required.

The role is part of a team of dedicated Deskside Technicians at Nike EHQ, and will report to the local Team Lead based onsite.
The role requires the individual to provide support to equipment and systems including (but not limited to); Windows and Apple computers, Windows, Android and Apple phones, printers, networking devices, peripherals, and both common and bespoke software applications. As well as standard corporate office users, showrooms, meeting room AV/VC and other associated hardware and software.

Responsibilities
  • Perform field services duties as required by the incident;
  • Operate a walk-up “Performance Bar” in the client office resolving issues in real time;
  • Respond to customer walk-ups/shoulder taps in an efficient manner;
  • Support of;
    • Windows 10 and Apple OS/X devices.
    • iOS, Android and Windows phones
    • iPads and Windows tablets
    • Hardware peripherals
    • Microsoft Office Suites (13/16/0365) on Windows and Mac
    • AV/VC and networking equipment
    • Off the shelf and bespoke software applications
  • Inventory/Asset Management activities;
  • Use of the client’s ITSM tool, Service-Now to create, update and resolve Incident and Request records;
  • Perform Installs, moves, adds, changes (IMAC);
  • Assist with user/team relocations – and/or office refit/expansion/closures;
  • Operational monitoring and reporting of issues/problems;
  • Incident and Problem determination and resolution;
  • Technical support and break-fix;
  • Software re-imaging;
  • Troubleshoot network connectivity within the site;
  • Disaster Recovery support activities at supported sites;
  • Security Equipment support
  • Network gear support;
  • Miscellaneous equipment support including:
    • Display equipment;
    • UPS equipment;
    • generators;
    • AV and VC equipment;
    • Peripherals;
    • Personal devices;

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Functie-eisen Required Qualifications
  • Very strong sense of customer service (this is a customer facing role)
  • Excellent Verbal and Written Communication Skills in English (Dutch is a benefit but not a requirement)
  • Team-oriented / team player / ability to share ideas as well as listen to ideas
  • Proactive mindset, with an ability to react quickly and efficiently to issues as they occur
  • Flexibility to work schedule and potential travel (Netherlands and Belgium)
  • Highly proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, and file shares, etc.
  • Ability to resolve Windows 10 and OS X Operating System Issues and Errors
  • Basic Network troubleshooting skills and knowledge (mainly Cisco)
  • Knowledge of Service-Now, or a similar ITSM toolset
  • Proficient in the latest Microsoft Office Applications (2013 and higher)
  • Customer infrastructure support (wiring and connectivity)
  • Apple certified technician (preferred)
  • Maintain and abide with compliance activities (these activities are driven from a central compliance group).
  • Ability to communicate technical information to non-technical audiences
  • Good organizational skills
  • Ability to sift through technical issues and know what to do next and/or when to escalate for help
  • Technical degree or equivalent experience
  • Ability to multi-task
  • Some experience with support and administration of telephones (PBX system and/or VoIP system).
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment
  • Ability to lift up to 50 lbs. when moving electronic equipment
Preferred Certifications
  • Comp TIA A+
  • MCDST – Microsoft Certified Desktop Support Technician
  • ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
  • MCSA – Windows 10
Note: This job description has been designed to indicate the general nature and level of work expected to be performed in this role. It should not be seen as a comprehensive inventory of all duties, responsibilities, and required qualifications

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Taalvaardigheid Vereist: Engels
Handig om te kunnen: Nederlands
Bedrijfsomschrijving Company Profile
The right choice for your business
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987.
Today, Stefanini is a full service global provider of offshore, onshore and nearshore outsourcing, IT consulting, systems integration and application and strategic staffing services to national and multi-national enterprises around the world. We have close to 22,000 employees in 35 countries in the Americas, Europe, Africa, Australia and Asia. Our clients represent a broad spectrum of markets and industries, including financial and banking services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

Our Mission
To exceed the expectations of our customers, employees and shareholders through technology solutions and innovation.

Our Vision
To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers

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Salarisinformatie Salaris in overleg
Contactpersoon Mevr. Hovers
+32 2 620 20 58
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