Vacature Customer Manager

ICT Manager
Datto
  • Datto
  • Universitair of hoger
  • Medior niveau
  • Vast contract
  • 40 uur p/w
Functieomschrijving As a Customer Success Manager, you will guide the achievement of high levels of customer retention and product adoption within an assigned segment of customers in a shared global team.

Does This Describe You:
You're tenacious, a team player, and a creative thinker. You converse fluently in English and either Dutch or German (all three would be fantastic!).

A Look Inside the Job:
  • Drive the achievement of high levels of customer retention within an assigned segment of customer accounts – Under $5K MRR
  • Promote increased product adoption, customer loyalty, and customer health via proactive engagement with customers using the following (but not limited to) formats: targeted email campaigns, webinars, participation in product user communities user groups, newsletters, social media, training – attendance at product training events
  • Contribute to retention efforts to support at-risk customers and establish success plans moving forward
  • Identify opportunities to retain customers better
  • Provide internal awareness regarding customer health, drivers of attrition, and customer satisfaction on a scheduled basis to help inform actions across the business to your Manager
  • Recommend improvements to internal processes, technologies, and workflow to improve customer experience, maximize the efficiency of our teams, and increase improved results to your Manager
  • Manage and resolve Customer Success related inbound requests
  • Travel to company offices, customer locations, industry events, and other locations

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Functie-eisen About You:
  • Four-year degree in Business Administration, Information Technology, or related field, or comparable work experience in a related field (Customer Success, Account Management, Customer Service)
  • Excellent written and verbal communication skills
  • Creative thinker with the ability to troubleshoot issues quickly and effectively
  • Extremely well-organized and analytical with an ability to work well under pressure
  • Strong team player as well as a proactive individual contributor
  • Excellent attention to detail
  • Fluent in Dutch and German

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Taalvaardigheid Vereist: Engels
Handig om te kunnen: Nederlands, Duits
Bedrijfsomschrijving As the world's leading provider of IT solutions delivered by Managed Service Providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology.

Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries. Since its founding in 2007, Datto has earned hundreds of awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With global headquarters in Norwalk, Connecticut, Datto has international offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore.

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Salarisinformatie Salaris in overleg

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
• Free lunch every Friday
• Generous paid time off policy
• Free food, drinks, and fresh organic fruit
• Fitness reimbursement
• Charity match program
• Education reimbursement
• And more!

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Customer Manager
Score: 9.6
Stemmen: 35

  1. ICTerGezocht.nl
  2. ICT Vacatures
  3. Amsterdam