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Vacature Junior IT Support Engineer Gelderland

Field (Service) EngineerICT Servicedesk Medewerker
Medline International BV
  • Medline International BV Bedrijfsprofiel
  • MBO niveau 4 of hoger
  • Junior niveau
  • Vast contract
  • 40 uur p/w
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Functieomschrijving The Medline IT team is working every day to provide innovative solutions to our internal and external customers with the goal to differentiate ourselves from the competition.
We are looking for a Junior IT Support Engineer that will be responsible for supporting the user desktop environment covering local area network and telecommunication issues that arise. The European role is based in Arnhem, the Netherlands and is part of the European Helpdesk.

Main responsibilities:
  • Provide technical support during specified hours.
  • Perform necessary additions and changes to IT equipment, telecommunication systems.
  • Log all calls into the ticket management tool and sets priorities. Clearly and concisely, document and communicate all details of case resolution in the ticket management tool.
  • Keep management and users informed about the status of critical cases.
  • Instruct and advise computer system users in the operation and execution of computer applications.
  • Work with external vendors for support on defective software or hardware;
  • Create support tickets and follow up from creation to resolution and where needed escalate internally.
  • Perform special assignments as requested by management.
  • Deploy and configure new PCs.
  • Continually expand knowledge of new technologies and uses for currently deployed systems

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Functie-eisen Profile:
  • Flexible, eager, willing to learn, reliable.
  • The ability to absorb and convey information.
  • IT education and equivalent experience minimum 3 years, preferably in an international environment.
  • Excellent communication, negotiation and presentation skills.
  • Ability to forge strong relationships in a commercial setting.
  • Good time management skills and the ability to prioritise / plan tasks.
  • Flexibility to work as part of a team and on own initiative.
  • Basic experience in troubleshooting in a Windows environment.
  • Ability to travel and work non-standard hours.
  • Basic experience in troubleshooting PC hardware issues (i.e. monitors, printers, hard drives).
  • Confident in decision making and able to influence others.
  • Demonstrated ability to analyse and resolve problems.
  • Good knowledge of the English language is a strong requirement, Dutch a plus.

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Taalvaardigheid Vereist: Engels
Handig om te kunnen: Nederlands
Bedrijfsomschrijving JOIN THE COMPANY OF CHOICE
Choose the HEALTHCARE market: Medline is a market leading healthcare company, committed to helping caregivers deliver excellent healthcare.

Choose a GLOBAL company: Medline operates across Europe with employees who come from all over the world. We enjoy a truly global and multicultural environment.

Choose an organisation where COMMITMENT AND HARD WORK are rewarded: We give clear objectives and ask employees to take personal responsibility to achieve their goals. We recognise success, results and teamwork.

Choose a company with FINANCIAL STRENGTH Medline is a family-owned company with 52 years of consecutive growth. Financially strong, Medline reinvests continually in our own business.

Choose to be and act as a CORPORATE CITIZEN Medline is a good corporate citizen. We evaluate our impact on the environment and society with every decision we take. Medline plays an active role in our local communities and we encourage our employees to support charitable causes that matter to them.

ABOUT MEDLINE
Founded in Chicago in 1910, Medline has grown from a small manufacturer of hospital garments into a thriving global healthcare company. Medline’s success is due to our outstanding people, dedication to our customers, entrepreneurial spirit and honest values. Fifty-two years of consecutive annual growth have led to 2018 sales of more than $11 billion worldwide and a stream of new products and services. Medline holds top-tier market share in more than a dozen major medical product categories around the world and conducts business in 16 European countries. We are growing rapidly and investing heavily in manufacturing and distribution facilities, as well as in our people.

OUR MISSION
To provide quality medical products with superior value to healthcare providers and end users, improving patient care and enhancing the quality of people’s lives

OUR VALUES
We are committed to our customers, our colleagues and our communities.

We are open to new ideas, two-way communication and challenging the status quo.

We are relentless about continuously improving our quality, service and results, and doing so with integrity.

We are determined to do whatever it takes for our customers.

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Salarisinformatie Bruto € 30.000 - € 40.000 p/j
Contactpersoon Mevr. Hanneke van der Putte
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