Vacature Remote data quality and assurance consultant French or German speaking

Vacature Amsterdam

  • Experis Bedrijfsprofiel
  • HBO of hoger
  • Medior niveau
  • Vast contract / Detachering
  • 40 uur p/w
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Functieomschrijving Quality Assurance (QA) Assessments
  • Review customer calls and perform a detailed assessment of the participant execution against the playbook expectations
  • Determine if the proper data was entered based on the assessed engagement
  • Provide summaries of FastTrack process improvements based on assessments
  • Provide 1:1 feedback to the participant(s) including direct manager(s)
  • Record participant feedback
  • Provide on-demand, trend and point-in-time reports regarding QA Assessment results

Data Quality (DQ) Analysis
  • Analyze the data entered (notes, status, tasks, etc.) users and determine if proper information was entered based on guidance and expectations
  • Record incorrect or inaccurate results in a central repository
  • Communicate results of analysis to Program Managers and delivery team for improvement in following the Playbook.
  • Suggest improvements that will help individuals and teams in the Delivery component.

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Functie-eisen Responsibilities:
  • Self-driven engaging consultant with proven history of demonstrated and measurable business impacts thru influence and direct team leadership.
  • Clear communication skills – able to listen and report on findings and able to communicate in a compassionate manner the findings of the monitored calls.
  • Demonstrated ability to analysing data, manage, build and deliver customer and partner business results thru professional services team
  • Cloud competency: Possess the knowledge about cloud and Office 365 migration and deployment processes.
  • Data Driven: strong data analysis skills taking pride in making data-driven decisions while defining and building the necessary tools to gather, track and measure key business data points.
Extra information:
  • Language – English + French = 1 role
  • Language – English + German = 1 role
  • Start date: September 2019
  • Work remote (work from home), will be requested to go onsite to Microsoft facility for meetings or events time to time, but not often.
  • Working hours – standard business hours/days, 40 hours a week.

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Taalvaardigheid Vereist: Engels
Handig om te kunnen: Duits, Frans
Bedrijfsomschrijving Our client develops, distributes, licenses and supports a wide range of computer-related products. They are the world's largest software company. QA Process and Data Quality, consultant team will execute the processes which reviews, inspects, analyzes, monitors and reports on the process effectiveness and delivery quality of the Playbook.  As a consultant on the QA team, you will help to shape the delivery model through guidance, coaching and observation.   Team is designed to improve and maintain customer and partner satisfaction during the FastTrack deployment phase. 

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Salarisinformatie Bruto € 2.500 - € 3.500 p/m
Overige info Sollicitatieprocedure
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Nathalie van Klaveren via 06-15888909.
Contactpersoon Mevr. Nathalie van Klaveren
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