Vacature Operational Service Manager Trust Provisioning IT Service Now - Eindhoven

Eindhoven

YER
  • YER Bedrijfsprofiel
  • HBO of hoger
  • Medior/Senior niveau
  • Vast contract
  • 40 uur p/w
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Functieomschrijving
Over deze vacature

The department Generic IT Solutions is providing IT infrastructure Services and develops new advanced infrastructure services for NXP. Services include IAAS, Connectivity & Telecom, Workplace and support, IAM, and collaboration. The operational services are provided by global external partners. On behalf of NXP-IT, the IT Infrastructure Solutions team develops solutions which include architecture, design, roadmap and infrastructure standards. The team is responsible for running IT improvement and innovation projects (e.g. SDDC,..), as well as globally service delivery management.

Functie

The department Generic IT Solutions is providing IT infrastructure Services and develops new advanced infrastructure services for NXP. Services include IAAS, Connectivity & Telecom, Workplace and support, IAM, and collaboration. The operational services are provided by global external partners. On behalf of NXP-IT, the IT Infrastructure Solutions team develops solutions which include architecture, design, roadmap and infrastructure standards. The team is responsible for running IT improvement and innovation projects (e.g. SDDC,..), as well as globally service delivery management.

In this exciting role, you will be challenged by taking responsibility of the architectural setup of the Trust Provisioning infrastructure of NXP. In NXP the Trust Provisioning IT team is securing the generation, import, and insertion of chip-individual confidential data and cryptographic key material for chip personalization. It provides trusted services and enables chip individual customization for a growing amount of our customers. This is done in highly secure and protected environments via certified infrastructure and processes You’ll work directly with both IT and business representatives to standardize and improve the infrastructure foundation.

Your role:

Act as operational service coordinator with a strong drive to improve existing services

▪ Create and maintain our Service catalog content within the Service Now application

▪ Responsible for all service and support contracts

▪ Point of contact for our suppliers regarding services and support

▪ Maintain and document service definitions together with our stakeholders

▪ Assist or train other stakeholders on service aspects

▪ Work within and across Agile teams,

▪ Help support Product Manager/Owner regarding all service aspects

▪ Make sure our CMDB reflects our landscape including all CI information and maintenance contracts

▪ Responsible for Life Cycle management for our infrastructure

▪ Counterpart for all our stakeholders for all IT services

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Functie-eisen
Profiel

What you will need to succeed

▪ A university degree with business IT management orientation, completed training as an IT system administrator or comparable qualification, as well as initial work experience would be an advantage.

▪ 5+ years of IT experience

▪ 5+ years’ experience with ServiceNow modules

▪ Knowledge of and experience with agile (SCRUM, SAFe) service management methods and processes (ITIL))

▪ Constant desire to improve the status quo, to learn about and discover new things.

▪ Experience with acting between business & IT service organization, being persuasive when required.

▪ Good IT background knowledge covering multiple areas as a system engineer

▪ Good understanding of out-of-the-box and customized integrations for ServiceNow

▪ Capable of leading implementation of new products on the ServiceNow Platform

Competencies that make you of value even more

▪ Driven people person able to deal with ambiguity and changing environments

▪ Enthusiasm for result-oriented communication with different stakeholders

▪ Structured, analytical and logical mindset with strong communication skills

▪ Hands on mentality

▪ Able to work in a multinational team across the globe

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Overige info
Aanbod

You will be employed by YER and seconded to NXP. We offer:

▪ Excellent Remuneration (depending on level of expertise)

▪ Good employee benefits (e.g. work-life balance, pension, commuting allowance or potentially a lease car)

▪ Intensive support for international candidates (Including, Visa support, 30% rule, Free Dutch lessons, tax-return and accommodation assistance)

▪ Community/network/assignments with other technology professionals from a variety of our multinational clients; ASML, Philips, NXP, KLM, Rabobank, Siemens, MSD, Canon etc.

▪ Development opportunities, full access to the New Heroes training portal & the YER Talent Development Programme with a personal coach

▪ Excellent guidance from your consultant and YER's back office

▪ Events and master classes with interesting speakers and attractive companies

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Bedrijfsomschrijving
Bedrijf

NXP Semiconductors N.V. (NASDAQ: NXPI) provides High Performance Mixed Signal and Standard Product solutions that leverage its leading RF, Analog, Power Management, Interface, Security and Digital Processing expertise. These innovations are used in a wide range of automotive, identification, wireless infrastructure, lighting, industrial, mobile, consumer and computing applications. A global semiconductor company with operations in more than 45 countries, over 45.000 employees and a revenue of over $10 billion.

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