Vacature Medior IT Service Desk Manager for a petrochemical company in Rotterdam

Functie-eisen As an IT Service Manager you will meet the following requirements:

• A Bachelor (HBO) degree
• Minimum of 5 years working experience as IT Service Manager/ Service Desk Manager in an international (!) working environment
• Experienced in implementation of ITIL Framwork
• Experienced in defining SLA's with IT and Business
• Experienced in defining and executing improvement plans
• Expecienced in implementing and automating processes
• Deep knowledge in Service Design and Servce Operation

Furthermore:

• Strategical and conceptual thinker
• Know-how about IT Infrastructure concepts and architecture
• People management – Proven previous management of teams
• Strong analytical, negotiation and communication skills
• English, Dutch & prefrably German, both verbal and written. Note: Fluency in Dutch is required!!

Overige info As an IT Service Manager you can count on the following offer:

• A salary between € 4000,-- and € 5000,-- per month
• A permanent 13th month
• 8% holiday allowance
• 27 holidays
• Laptop & Smartphone
• A good pension

Bedrijfsomschrijving As an IT Service manager you will work for an international petrochemical organisation, e.g. active in The Netherlands, Switzerland and Germany. The company has around 1800 employees and an annual turnover of several billions. w

The global Servicedesk is responsible for the 1st and 2nd line support of the whole group and is located in Rotterdam. The servicedesk team consist of 5 FTE and the local (dutch) IT department has about 20 team members in total.

De ambiance is informal and the dresscode is business casual. You will work in a COVID19-proof office, located on the 7th floor on the southside of Rotterdam. Public transport is at walking distance and parking under the building is for free. During COVID all employees are working from home.