line-chart user-circle inbox tachometer user question-circle dropbox exclamation folder-open-o sign-in exclamation-triangle ban youtube pencil search-plus building-o icon-mouse-pointer quote-right quote-left angle-down angle-up location-arrow file-text-o heart-o heart envelope bars comment times info-circle envelope-o thumb-tack list-alt google lock caret-left at map-marker search twitter linkedin facebook bold users share-alt smile-o birthday-cake thumbs-o-up bar-chart home chevron-left chevron-right check chevron-down chevron-up file-pdf-o eye filter pencil-square-o database rss-square link whatsapp cogs upload calender plus minus picture-o sort step-backward step-forward weixin share share shopping-cart circle download level-up lightbulb-o star phone check-square-o clock-o arrow-up line-chart trash-o external-link arrow-down trophy pie-chart

Vacature Regional IT Delivery Manager

in Rotterdam-Albrandswaard

  • HBO / Universitair
  • 3 - 5 jaar ervaring
  • Vast contract
  • Salaris in overleg
  • 40 uur per week
Vergelijkbare vacatures voor IT manager in regio Rotterdam-Albrandswaard Bekijk alle soortgelijke vacatures
Functieomschrijving Europe is the most challenging Region in the global organization, with a presence in 32 countries through roughly 100 branch locations; grouped in 8 Clusters. Europe holds a key position in our global activities, both from a commercial and operational perspective. We employ 2600 staff in Europe and have a gross turnover of USD 1,5 billion.

The Europe regional CPO team is responsible for IT, Applications, EDI and Business Process Improvement. Our ambition is to ensure a stable and reliable IT service delivery, to deliver innovation to our customers and to deliver the tools and methodology for sustainable internal productivity and profitability improvements.

For the Europe regional CPO team, located in Rotterdam, we are looking for a fulltime

Regional IT Delivery Manager

The main goal is to manage IT service delivery levels for existing and new services in accordance with the agreed SLA targets for in Europe.

Job description
• Ensure local/regional coverage of IT service delivery within Europe;
• Ensure alignment with global IT delivery organisation (ITILv3);
• Provide and improve relationship and communication within the business;
• Monitor and improve end-user satisfaction with the quality of service delivered;
• Monitor service performance against agreed service level;
• Ensure IT and business have a clear and unambiguous expectation of the level of service to be delivered;
• Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so;
• Conduct service reviews and instigate improvements;
• Manage regional IT suppliers and negotiate new and renewed contracts;
• Ensure IT system continuity is aligned with business demand;
• Leading and supporting the local IT delivery teams;
• Facilitate knowledge sharing within local IT community;
• Be the regional counterpart for Centre IS organisation;
• Be the regional counterpart for all internal and external IT providers;
• Support the local business teams with technical IT advise.

Key Performance Indicators
• End user satisfaction;
• System availability;
• Coverage of SLAs and third-party contracts;
• Ratio IT costs / revenue.

Position requirements
The regional IT delivery manager has general logistics knowledge and understands our organisation as well as our IT service catalogue. You have 4-6 year experience in delivering IT services & solutions. You posses a good understanding of internal systems, processes and business demand. You are comfortable working in an ITILv3 organisation with outsourced IT service delivery teams and fluent in English (both written and verbally).

Key (technical) skills
• ITILv3;
• IT Finance;
• Contract negotiation;
• Business continuity;
• Business proposals;
• Information systems architecture.

Functional capabilities
• Business acumen;
• Priority setting;
• Customer focus;
• Drive for results;
• Negotiating;
• Planning;
• Total work systems.

Our offer
• A starting salary, depends on education and experience, of maximum € 6.332,- gross per month based on a 38,75 hours workweek;
• A varied and challenging position in a dynamic working enviroment within a growing and ambitious company wherein success is a key component;
• Good compensations and benefits, including company car, 29 vacation days on yearly basis, 8,33% vacation allowance and an excellent pensionscheme.

For more information about this position you can contact Leonie Weber, Chief Process Officer, telephone number +31 (10) 494 5882.

Please send your application to the HR department via the link below.

Or use the 'Solliciteer nu' button.

Agency calls not appreciated.
Salarisinformatie Salaris in overleg

Good compensations and benefits
  2. ICT Vacatures
  3. Rotterdam-Albrandswaard