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Vacature IT Service Manager – AD

ICT Manager
Shell - The Hague
  • Shell - The Hague
  • Universitair of hoger
  • Senior niveau
  • Vast contract
  • 40 uur p/w
Functieomschrijving IT Service Manager – AD

Job Description

Bring us deep Microsoft Active Directory knowledge and we’ll hand you a role that more than matches your career ambitions, managing a diverse, ever-changing global AD landscape.

What’s the role?

On paper, as an IT Service Manager – AD you’ll be accountable for the end-to-end operations of our AD landscape and the delivery of the day-to-day application services, making sure we hit agreed SLAs and operations targets. In practice, this role is all about engagement.

On one hand, you’ll become a close ally of the business, analysing and understanding their functional and non-functional requirements for supportability impact, assessing the implications of landscape changes and keeping a close eye on information risk and regulatory requirements. On the other, you’ll work closely with in-house operations teams and external suppliers, influencing them to resolve problems promptly and inspiring them to share your own high standards.

Working in a diverse environment, with colleagues in the US and Bangalore, your challenge will be to win the trust of stakeholders and to translate often-complex technical issues into everyday language that they can understand.

Country of Work Location Netherlands
City, State (if applicable) Rijswijk
Work Location Rijswijk - Kessler Park

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Functie-eisen As an IT Service Manager – AD , you’ll call on rich experience in an IT application support environment supporting critical business applications. In particular, we’re looking for a track-record of supporting infrastructure landscapes, including underlying infrastructure concepts from design and deployment to smooth day-to-day operations. Technically, the more of the following skills and knowledge you have, the better:
  • Experience in IT service support, operation & design processes (ITIL).
  • Strong knowledge on LDAP (using Global Catalog), PKI Active Directory, MS Active Directory (AD).
  • Hands-on experience of Azure AD (AAD), AD Federation Services & Directory Synchronization.
  • Strong experience in O365 using AAD.
  • Familiar with AAD Graph API, Powershell, VBScript scripting and automation.
  • Encryption, Identity and Authentication Management.
  • Experience in Network / Firewall Management.
  • Strong knowledge on synchronizing to/from AD (e.g. FIM/MIM).
  • Strong exposure to Windows Security Model (i.e. ACLs).

However, it’s your personal skills that set you apart. You have the versatile communication skills to thrive in a diverse, global environment where projects and programmes have multiple delivery centres. You’ve successfully cultivated relationships with integrated suppliers, support and technical teams when it comes to AD content and data – you know how to get the best out of suppliers and vendors. Add to that a proven flair for workload analysis and resource planning and this could be a great next step in your career.

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Taalvaardigheid Vereist: Nederlands, Engels
Bedrijfsomschrijving Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.

Our values

Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are a part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you can feel pride in your achievements and propel your career with global opportunities

Women’s perspective

We care deeply about fostering a truly diverse workplace. We believe in doing everything we can to make Shell as flexible, appealing and supportive a place for women to work as possible. And we've retained our title as a top employer for women in the Times again in 2017.

We help with things like our formal (and informal) flexible working. Like our global and transparent pay policies backed by a leadership team fully supportive of our diversity ambitions. And we'll help foster your career through our Women's Career Development programme and our extensive Women's Network.

People with an impairment

At Shell, we're all about top talent. End of story. We want to encourage those of you who may face an impairment to regard Shell as a place where you'll be fully supported to grow and develop your career. It's as simple as that.

If you'd like to apply, just let us know about your circumstances. We can support you throughout the process. From application, to interview, to your first day of a rewarding career with us.

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IT Service Manager – AD
Score: 8.0
Stemmen: 18

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