Vacature IT Business analyst - Zoetermeer


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  • Junior niveau
  • Vast contract
  • 40 uur p/w
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You will work closely with our program and project managers to understand, document and vet customer business requirements and communicate these to IT Project Managers, IT Developers and others within the team as required. You are required to have excellent knowledge of the business and the applications which support it. You will also from time to time undertake set-up and configuration tasks within the IT applications and perform support for end-users as required. As such a knowledge of how at least one of the IT applications work at a detailed level will be needed. To learn what the business needs and does you can work in Zoetermeer, but it is up to you when it is needed.

• Collecting and documenting Business requirements by use of interviews, workshops, site visits, task and workflow analysis;

• Vetting business requirements documents provided by Operations to ensure requirements are complete and concise;

• Modelling business requirements and translating to application and operational requirements (grooming);

• Creating and documenting functional requirements (e.g. design and structure new processes);

• Proactively work to ensure Grooming is completed on upcoming development tasks prior to the beginning of the sprints;

• Having an excellent knowledge of how the IT systems operate and interact with each other, knowing their capabilities and limitations;

• Working with the other Business Analysts in the region to develop processes to support the solution for the business need described in the business requirements;

• Being hands-on with the IT applications, able to perform set-up and configuration tasks as required and using SQL and other tools to write reports and extract information from the systems;

• Work with Operations Analysts and Engineering to proactively identify areas of improvement within all disciplines;

• Providing 1 st and 2 nd level support for questions and issues;

• Training end users and other IT staff;

• Understand the (technical) challenge, feasibility and scope of user requirements;

• Estimates the cost of requirements and their feasibility;

You will be reporting to the Lead IT Business Analyst (he is working in the UK).

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Must have:

• Relevant College level qualification or equivalent;

• Solid Educational Background;

• Excellent all-round knowledge of at least one of the Teleplan IT applications (from ERP, shopfloor, logistics, customer portals and middleware);

• Experience of IT systems either as a user or in an IT role;

• Experience of SQL for writing queries and reports; 

• Business Analysis skills – collecting and documenting requirements;

• Excellent communication skills;

• Able to perform to a high level of accuracy when under pressure;

• Well organized and able to work on own initiative;

• Uses business knowledge to add value;

• Shows customer insight;

• Thinks strategically;

• A keen interest in how to use IT to improve the efficiency and profitability of the business;

• Reliability;

• Commitment to the role;

• A proactive attitude;

• Communicates and influences effectively;

• Develops oneself; 

• Willingness for occasional travel both within Europe and to other regions as required.

Nice to have:

• Comprehensive in-depth knowledge of IFS (or SAP or Oracle)

• Experience in the manufacturing or service industry;

• At least 1 year experience in IT;

• Experience of Agile methodologies;

• Training business users;

• Supporting business users; 

• Hands-on skills in IT applications such as ERP or shop-floor;

• Proactive about their own learning and development;

• Able to commit to flexible working hours to support other regions as required. 

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To fill in the it is possible for a temporary project for the longer term they prefer a candidate who will stay permanent.

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