Vacature Servicedesk Engineer omgeving Leiden


Pharming Group N.V.
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Functieomschrijving The Servicedesk Engineer provides outstanding ICT customer support on all inquiries from corporate users from start to finish. He/she responds to user ICT inquiries and resolves or escalates issues relating to hardware, software and network to ensure that the most important problems are resolved promptly. He/she understands user questions, provides technical support and solves technology problems remote or on site.

Areas of responsibilities:
  • Install, upgrade, support and resolve issues related to PC’s or laptops, printers, scanners, phones. LAN and WAN, hardware and software from start to finish, all the while keeping the user informed of the process.
  • Maintain security, anti-virus solutions, configure and maintain operating systems and software applications, backup devices.
  • Suggest ideas for improving service desk functions, service delivery and overall customer service, helping to develop and improve the servicedesk
  • Testing and evaluating new hardware or software applications as upgrades or enhancements to the production environment
  • Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures
  • Ensure IT Operations complies with all the IT defined policies and procedures
  • Ensure all systems are managed and tracked in the asset management system
  • Communicate with vendors to resolve issues related to software, hardware and network
  • Provide IT support in projects (e.g. data collection/hardware installation)

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Functie-eisen Required skills and qualifications in order to be successful in this role:
  • Strong customer focus
  • Excellent communication skills in English and Dutch
  • Problem analysis skills
  • Agile
  • Teamplayer
  • Eager to learn and develop
  • MBO 4 ICT / A+ Certification or equivalent
  • MCSE certification preferred
  • MOS certification preferred
  • ITIL certification preferred
  • Minimum of 2 years experience in a similar role
  • Proven ability to complete tasks independently and under pressure
  • TOPdesk
  • Microsoft 365
  • Azure
  • Windows 10
  • Office 365

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Taalvaardigheid Vereist: Nederlands
Handig om te kunnen: Engels
Bedrijfsomschrijving Pharming is a global, commercial stage biopharmaceutical company developing innovative protein replacement therapies and precision medicines for the treatment of rare diseases and unmet medical needs. The company is poised for further scientific, technological and new product development and additional commercial roll-outs. The company is based internationally and growing quickly.

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