Service Manager - Voorburg


Incubeta / DQ&A
  • Incubeta / DQ&A
  • MBO niveau 4 of hoger
  • Medior niveau
  • Vast contract
  • 40 uur
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Functieomschrijving We are looking for an experienced Service Manager to join our team in Voorburg
Based in: Near The Hague in Voorburg, The Netherlands
Here's a unique opportunity for an experienced Service Manager, to join one of the world's leading Digital Marketing Companies! With a people-focused approach to blending media, technology and data in marketing, we serve some of the world's biggest brands.
We are looking for a Service Manager to join our European Team in Voorburg (near The Hague) and to be part of our Development Team.
Do you think you have what it takes to be part of our fast growing and dynamic organisation? Do you see things from a truly global perspective? We are informal, feel like a scale-up and are building the road as we travel! Are you data-minded and smart? Do you think you can perform to our standards and do you want to learn a lot? Keep reading! Who knows, you might be selected to start your global digital marketing career with us!

The role:
A real caretaker, who has empathy towards the customers. Make sure that our approach to account managers and product users is human, maintains strong relationships, and is value-driven. You will be part of a development team and work closely with your colleagues in the Netherlands, Europe as well as other international colleagues.

Place within the organisation :
  • Reports to Head of Development
  • Interacts with Account Managers and product users
  • You will be supervising other members of the service delivery team
  • You own the issues, regularly updates customers about the statuses
  • Fix various ETL issues without escalating to the development team if possible
  • Makes sure that product documentation is 100% up to date according to the latest releases
  • Creating and presenting regular reports to senior management
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • You oversee team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work
  • You manage JIRA workflows, set-up SLA's and metrics
Your character:
  • You have strong problem-solving and logical thinking skills,
  • You are a good listener,
  • You have a proactive and cooperative approach towards problem-solving,
  • You are able to work independently while being able to work in a diverse team,
  • You are not easily deterred or distracted, and you have a mature mindset,
  • You have the ability to take responsibility and prioritize with limited resources
  • You have the ability to work under pressure and handle stress
  • You can Multitask
  • You are fluent in English, verbal and written communicator
  • Assertiveness and conflict resolution
  • You have a friendly personality with enthusiasm about its work
  • You are an excellent collaborator
  • You have intercultural competence
Our promise:
  • Freedom to be authentic
  • Be part and contribute actively to our global growth
  • Awesome colleagues & awesome clients
  • True ownership of your projects
  • Making a real impact and a real difference
  • Working in a culture where the best idea counts no matter who brings it to the table
  • Feel at home in your work environment (villa in a park)
  • An international, fast-paced job with interesting development opportunities
  • 25 vacation days (based on a 40 hour workweek)
  • Pension
  • A fully stocked fridge (most of the times)

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Functie-eisen Your profile:
  • You have knowledge of Jira and Jira workflows,
  • You have average technical understanding of data manipulation and ETL operations (REST API, JSON and XML formats)
  • You have a willingness to learn custom products working in the Google Marketing Platform universe (DV360, CM360, etc)
  • 3 years experience as Service Manager or equivalent role
  • You are fluent in English both verbal and plus other European language,
  • You have a strong focus,
  • You are willing to work in an international environment

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Taalvaardigheid Vereist: Engels, Nederlands
Aantal uur per week 40 uur
Part time ook bespreekbaar
Bedrijfsomschrijving About Incubeta

Incubeta is a Global Digital Marketing Group, specializing in Media, Technology & Creative digital advertising services & solutions. The business has grown rapidly over recent years through various acquisitions and now operates in several countries across the world in cities from Sydney to LA.

As Google’s most experienced EMEA Sales Partner we have overseen hundreds of deployments across the Google Marketing Platform. We do this by addressing ad tech infrastructure, data management, integration, media management and provide clients with relevant and up-to-date digital marketing services and consultancy.

Part of the Incubeta Group, and established in 2001, with offices in 22 locations in 17 countries across the globe, we are a global partnership of leading digital technology, media and creative specialists including DQ&A, Joystick, and NMPi. Together, we are experts in end-to-end digital advertising services and media solutions.

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