Junior Service Desk Administrator ICT, fulltime, Roelofarendsveen Roelofarendsveen • PF Concept International Coöperatief U.A.

Vacatureomschrijving

Are you a school leaver with an MBO ICT diploma? Are you the one who is called by friends and family when there is something wrong with the computer or printer, or have you already gained a few years of experience at another company in an ICT Support department? Then we have a great job for you!

PF Concept is growing and that is why we want to strengthen our IT Support team with a Junior Service Desk colleague. Together with an experienced colleague and a supervisor, who will share all their knowledge and tricks, you are the first point of contact for international colleagues and you are therefore the “face” of ICT Support.

You are responsible for accepting, recording and resolving questions and incidents. You ensure that your colleagues and external customers are helped in a timely manner and that you are kept informed of progress. For more complex issues you can rely on colleagues from the Development and Maintenance teams. You resolve the incidents both remotely and face-to-face with the end users on the work floor. For example, this could be a colleague in the office with a software problem, a new team member who is onboarding or a colleague from France whose laptop no longer works.

In short, as a Service Desk employee you have a lot of variety and you ensure that the organization continues to run flawlessly!

What are you going to do?

Together with your very experienced colleagues, from whom you can learn a lot, these are briefly your most important tasks and responsibilities:

• Registering, prioritizing, providing support, solving problems and/or forwarding reports from internal and external customers with all associated communication;
• Contribute to the professionalization of the Service Desk according to ITIL standards. Support in the further development of policies and procedures, implement and monitoring;
• Second-line support for some applications managed by the Service Desk;
• Providing and maintaining English language IT related documentation, including knowledge base articles, manuals and handouts.

Functie-eisen

Who are you?

Do you already have some working or internship experience in troubleshooting and handling tickets? Can you switch well and do you have some knowledge of hardware? Then you are already on the right track. Do you also have:

• MBO ICT level 4 diploma or you have a comparable working and thinking level;
• 0 to 2 years of relevant work experience
• Excellent listening and communication skills;
• Good understanding of the Dutch and English language verbally and written;
• ITIL experience is an advantage;
• Customer supportive, stress resistance, a team player and solution oriented;
• Willing to learn and to follow training/ courses

Aanbod

Our offer to you!

Besides a pleasant working atmosphere, a place to grow your talents, a flat organization with an open culture, where one's own input and initiative is rewarded, we offer you:

• Good salary that matches with the knowledge and experience you bring;
• Laptop and the option to work partially from home fully equipped and with extra budget for a good working place;
• 25 (or more) holidays, a premium-free pension, money to celebrate your birthday, travel allowance for every kilometer you travel and more;
• Allowances to keep you fit and healthy, free fruit and every day different lunch options available at rock bottom prices;
• A dynamic and inspiring world of promotional usables and business premiums which you can buy in our own shop;
• Never a dull moment!

Send your application together with your motivation letter and an answer to the questions below and we will get in touch with you asap.

• What makes you the ideal candidate for this position?
• Why are you a good match for our organization?
• What talent do you bring with you to contribute to the success of our organization?
• What is your salary indication (gross per month based on 40 hours per week)?

Uren

40 uur
32 uur bespreekbaar