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Soortgelijke vacatures omgeving Breda.
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Service Desk Supervisor

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Solliciteer eenvoudig via ICTerGezocht.nl
Solliciteer nu
  Solliciteer eenvoudig via ICTerGezocht.nl


51 - 250 medewerkers
  • Gecontroleerde werkgever


  • 40 uur
  • HBO of hoger
  • Vast contract
  • Medior
  • Auto (B)
  • Engels, Nederlands (talen)


Driscoll's in Breda is looking for a Service Desk Supervisor!  You will provide support and leadership to our International Service Desk Staff and together you will ensure that you provide excellent service to our customers. Are you this energetic and service-oriented leader who knows how to motivate and encourage people to get the most out of themselves and their work? Then we would like to get to know you!

In this role, you will be responsible for managing all procedures related to the identification, prioritization and resolution of all end-user incidents and service requests within Driscoll's. This includes monitoring, tracking and coordinating Service Desk functions and contributing to problem resolution based on ITIL practices. You will work on projects, coordinate between internal departments and manage strategic implementations.
In addition, you will be responsible for:
  • Developing and providing Service Level Agreements and Service Desk deliverables;
  • Supervise team on implementing and maintaining Service Desk standards, policies, processes and procedures, aligned with ITIL framework;
  • Supervise Event Management, Incident Management, Problem Management, Request Fulfilment, Access Management and supervise on queues;
  • Implement applicable technologies to effectively manage the client environment regarding security, anti-virus, image and patch management;
  • Manage reporting of metrics and Service Level Agreements that effectively measure team, department and vendor performance, and make sure these comply with business needs;
  • Continually improve customer satisfaction which include managing customer surveys, monitoring service desk interactions, and helping train service desk staff;
  • Key role determining technology direction around client services including desktop/laptop, virtual PCs, mobile devices, and remote access solutions;
  • Serve as the escalation point to end-users for desktop support related incidents and requests;
  • Support multi-media, teleconferencing, and conference room technologies;
  • Manage and serve multiple remote sites and remote employees.


We are looking for a Service Desk Supervisor who is ready to jump right into our international, dynamic work environment with many activities occurring simultaneously that requires a constant prioritizing of activities.
To be successful in this role you, the ideal candidate should have:
  • 2-4 years of relevant experience in Help Desk, Service Desk, or related service management position
  • Knowledge and experience with Information Technology Service Management (ITSM) tools and system management software;
  • ITIL certified;
  • Exceptional written and oral communication skills and an advanced level of English;
  • Travel requirements (20% of the time);
  • European driver's license;
  • Occasional weekend and evening shifts are part of the position.


We Offer
We offer you a job with a lot of variation and dynamics because of the international environment and our fresh product; Only the Finest Berries! Driscoll's also takes good care of its employees and offers a salary that matches your level of experience. In addition, you can expect the following:
  • Phone and laptop
  • The opportunity to act both at an operational and strategic level and to build valuable (international) relationships
  • Travel expense reimbursement
  • 26 vacation days
  • Fresh berries in the office every day!
About Driscoll's
Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries, and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of passion, humility, and trustworthiness have guided our mission to delight consumers around the world.
Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chains partners. Driscoll's is the trusted brand for Only the Finest Berries ™.

Will you provide excellent service to our end users and grow with us in our international FMCG environment?  Then we look forward to receiving your application. Use the link below and upload your CV and we will contact you.

Application-link: https://tool2mat.ch/19eab389

Want to know more first? Then contact our Recruiter Danique Verschuuren at 06 25 18 21 90. Whatsapp is also possible. Or for more information about our organization visit www.driscolls.eu
Find out more about our organisation at: www.driscolls.eu

Acquisition regarding this job opening is not appreciated.
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