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Soortgelijke vacatures omgeving Amsterdam.
27 dagen geleden geplaatst • 246x bekeken

ICT Support Engineer Amsterdam • Total IT Global

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Solliciteer via ICTerGezocht.nl (zonder cv)
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  Solliciteer via ICTerGezocht.nl (zonder cv)

Total IT Global

Total IT Global
51 - 250 medewerkers
  • Gecontroleerde werkgever
  • Directe werkgever

Vacaturedetails

  • € 2.200 - € 2.900 p/m
  • 40 uur
  • MBO niveau 2 of hoger
  • Vast contract
  • Junior/Medior
  • Nederlands, Engels (talen)

Vacatureomschrijving

Field Support Service Engineer- End user computing
  • Field Support Service engineer will provide support to all client's provided Laptops, Desktops, I-Pads, Tablets, Phones (IOS & Android) through dedicated & dispatch model. BYOD (Bring Your Own Device) is to be supported on best effort basis only.
  • Field Support service engineer will provide support to IT equipment used at Industry/manufacturing sites.
  • Field Support Service engineer will provide support for all printers & Scanners (both networked & standalone) & coordinate with the OEM vendor for all major issues that cannot be resolved by the FS engineer. Installation of printer drivers, Physical paper jam, Print Logic, cartridge replacement for all printer at the site.
  • FS engineer will support hardware refresh activities as and when required.
  • FS engineer will own & drive the new hire program (limited to hardware allocation, configuration, software installation & updating CMDB) at all sites. Provide basic IT briefing to the new hire & guide them on how to reach out to IT support as per the client process and the shared client SOPs at both dedicated & dispatch sites.
  • FS engineer will own the part off offboarding process, that is collecting the hardware from the user on his/her last working day. Follow the HR guidelines for any legal hold issues. Update the inventory stock once the hardware is collected.
  • FS engineer will support change management related activities for BAU & Project at all sites (Network & ZOOM related activities – H&F)
  • FS engineer will assist the user with data backup as per client data policy. FS engineer will not be responsible for any end user data loss.
  • Personal based support for all VIP & VVIP, high standard support is expected & effective escalations for quick resolution.
  • FS engineer to participate on all major incident/change/problem tickets as and when required.
  • FS engineer to own & drive hardware asset stock details (laptops, desktop, monitors, scanners, printers & all other IT peripherals). Monthly reports to be shared on available stock vs consumed stock. Identify & escalate low hardware stocks to client.
  • FS engineer will coordinate with the OEM vendor for all in warranty hardware (Laptops, Desktops, standalone printers, scanners etc.) repairs & part replacement. FS engineers will not replace or open the devices that are in warranty.
  • FS engineer will coordinate with third party vendors (for laptops, mobile phones, printers, scanners & other peripherals) as per the client SOPs and courier services to be provided by Client. Example: Sending devices like mobile devices to vendors for break fix issues and coordinating the same.
  • FS engineer will coordinate with the vendor for disposal of EOL system (Desktop, Laptop, IT peripherals, Desk phones, Mobile phones, Printers etc.). Including powering off and/or unplugging network device & servers at the datacenters.
  • FS engineer will own & drive all imaging & re-imaging issue on all desktop & laptops. Also participate & provide feedback to EUC team in image testing & image building.
  • FS engineer will support all IMACD requests at all sites.
  • FS engineer will assist end users with application installation of both packaged & non packaged. Only client authorized applications will be installed unless there are exceptional approvals from client.
  • FS engineer will provide hands & feet support during major outages during office hours & out of office hours & at both dedicated & dispatch sites. As per the agreed T&M and out of support hour pricing
  • FS engineers will participate in all BCP/DR (Business continuity program/Disaster Recovery) drills both planned & unplanned.
  • FS engineer shall leverage Digi lockers, Vending machines and Video Kiosks if available at any site.


Uren

40 uur
40 hours per week
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