IT Engineer 2nd line Amersfoort • Applied Medical

Vacatureomschrijving

Applied Medical is currently looking for an IT Engineer (2nd line) to join our team in Amersfoort. The IT ServiceDesk is the first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for remote- and office employees. Ranging from basic requests or complex issues that require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team's SLA and/or project requirements.

In addition, you will work closely together with the internal ServiceDesk and Network Support team in the US and you will report to the IT Service Manager.

Key responsibilities

• Provide first- and second-line IT support for Applied Medical team members in Europe
• Maintain asset and ticket administration
• Provide technical PC, software, and telecom support
• Deploy, maintain, and support company desktop computers, laptops, (mobile) telephones and other network attached devices
• Perform printer maintenance and user account management
• Provide user training
• Develop and maintain manuals and documentation

Functie-eisen

Requirements

• MBO education level, preferably in IT
• 1 + year working experience in an IT Support role
• Fluency in English, both written and spoken
• Experience with mobile device support and platforms such as IOS and Android
• Knowledge of Active Directory, Microsoft Office 365, Windows 10, Outlook, MS- Teams and Azure
• Strong knowledge in ITIL processes
• An MCP or equivalent Certification is preferred

Aanbod

We Offer

• A diverse and international company culture, with over 35 different nationalities
• Opportunities for professional and personal development as we believe in continuous learning
• Onsite group exercise classes and health activities
• Community outreach and volunteer opportunities
• Reimbursement of relocation expenses
• Naturally, we offer a good remuneration package including pension and 27 vacations days