Job ICT Helpdesk employee environment Alkmaar

Alkmaar

Nedvice ICT
  • Nedvice ICT Company profile
  • MBO level 3 or higher
  • Junior/Medior level
  • Permanent contract / Traineeship
  • 40 hours p/w
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Function description Nedvice ICT is growing fast, we have doubled in size in the past few years. In order to be able to continue to help our customers, we are looking to strengthen our support team. We are looking for someone who has 'just that little bit more' social skills, but who also has substantive knowledge. After all, you are the first point of contact for our customers and together with your team you ensure that incidents and questions are resolved.
Requirements What do we expect from you?
Because you are in contact with clients all day long,social skills are one of your best attributes. You can easily empathize with the client and make sure they are helped. Is there a problem? Then you know how to come up with the perfect solution and you can improvise in unexpected situations.

In order to be able to help our customers in an excellent way, it is not only important to have good communication, but also to have a completed MBOlevel 3 / 4(ICT) education, plus basic substantive knowledge andexperience with

the following programs:
  • Microsoft products such as
    • Windows 10
    • Office applications
    • Microsoft 365
    • Office 365
    • Sharepoint
    • OneDrive
    • Teams
  • User management in AD
In addition to this product knowledge it is important that you are good at supporting the users of our customers, you are flexible and customer focused.

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Language proficiency Must have: Dutch
Nice to have: English
Driving skills Must have: Car (B)
Company description At Nedvice, ICT is about making something complicated, not about making something simple. This is reflected in our working method and products through our transparent, clear and personal approach. We'll make sure it works and that you don't get any surprises.

Nedvice people are quirky and driven, with clear ideas about why and how we do things. Combined with our goal-oriented and down-to-earth North Holland mentality, we can handle anything.

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