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Job Workplace manager / Onsite Support Engineer in the vicinity of Amsterdam

Workspace administratorField (Service) Engineer
igen
  • igen Company profile
  • MBO level 3 or higher
  • Junior/Medior level
  • Permanent contract / Secondment / Traineeship
  • 40 hours p/w
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Function description Are you looking for a position as a Workplace Manager / Onsite Support Engineer?
Our client is a modern IT service provider with whom we actively partner. They recently won the contract of a major healthcare provider in the Amsterdam region. A team of 6 onsite support engineers is currently being set up to provide onsite support from a central location.

With your 5 onsite support colleagues, you'll have a number of service desks staffed and you'll regularly go to the locations to pick up onsite tickets. This rotates so you can be sure of a varied job!

They are fully committed to unburdening the end user. A good example of this is that users no longer have to go to a service desk to receive their new mobile device. This is because it is simply delivered to your home and is configured automatically as soon as it is started up.
For you as an onsite support engineer, this means that you are no longer busy with the simple tasks that require a lot of administration. You can spend your time on the real thing!

Working as a Workplace Manager means:
  • Pick up tickets and incidents from the ticket system in cooperation with the service desk;
  • Analysing incidents based on your own knowledge and experience and setting priorities by communicating with the service desk;
  • Remote solving of various hardware and software problems;
  • Provide on-site support at the service desk or on site;
  • Issue/install/replace/repair hardware such as laptops, desktops, tablets and smartphones;
  • Checking and managing the hardware stock and keeping track of the CMDB;
  • Writing work instructions and user manuals for colleagues and end users.

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Requirements Got you:
  • A completed MBO ICT diploma level 3 or 4;
  • Relevant work or internship experience;
  • Experience with ITIL processes, Windows 10 & Windows 7, Office 365 and Active Directory (pre);
  • A scooter/car driver's license;
  • Team spirit, ability to surrender and self-confidence.

We believe in passion for your profession and perseverance, which is often even more important than a 100% match with all job requirements! If not all points apply to you, we would still like to receive your CV.

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Language proficiency Must have: Dutch
Nice to have: English
Driving skills Must have: Car (B)
Company description igen is a young organisation with young, enthusiastic and well-trained employees. We work with people with a HBO/WO ICT education and MBO's with a HBO work and thinking level. The key to our success lies in the personal attention for our colleagues and the fact that you are not a number with us, but a colleague with whom we are in close contact in good times and bad times. This includes active and continuous support to promote your development.

Your own development is at the heart of our business! We are happy to advise and facilitate you in obtaining various certificates, but leave you completely free to do so. We are convinced that this ambition has to come from you and that only you can determine the right moment to start. The combination of work experience, certificates and an active and positive attitude to work will ultimately ensure that you make quick steps and can grow into your ultimate dream job before you know it. Work hard and have fun, that's right.

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Salary info Salary negotiable

Working at igen means:

- Instructive and challenging projects at various leading clients, tailored to your qualities and wishes;
- A good salary;
- Full reimbursement of travel expenses and the possibility of a lease car;
- Extensive opportunities for developing yourself through training and certification;
- An annual contract with a good pension scheme;
- 25 days of holiday per year;
- 8% holiday pay.

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Other info Is this a match?
Do not hesitate any longer and contact us on 020-2261355 or apply.
Contact person Ms. Anne Sofie Pawiroredjo
+31 6 82301630
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