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Job Support Engineer

IT Support
Global-e ICT Solutions
  • Global-e ICT Solutions
  • MBO level 4 or higher
  • Junior/Medior/Senior level
  • Permanent contract
  • 40 hours p/w
Function description Global-E ICT Solutions (Gilze) is looking for a Support Engineer to strengthen its support team. Will you join our team with your enthusiasm?

Your mission
As a Support Engineer you offer support on demand. Our Support department is the first point of contact for our customers in case of technical questions, modifications (RFC), updates and/or problems. Given the diversity of our services, this may include workstations, servers (in the cloud and/or locally), internet connections and telephone exchanges.

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Requirements You are a people-man, who likes to have intensive contact with customers and who also values collegiality. Together with your colleagues, you are responsible for the continuity of our service provision and a high level of customer satisfaction. You are able to listen carefully and to ask the right questions, so that you can provide support directly, by phone and/or remote, where possible. Furthermore, you are responsible for escalations and their proper registration.

It goes without saying that you are very interested in acquiring knowledge and that you have a clear desire to move forward. A next step in your career to act at a high senior level, where you also encourage your colleagues to a higher level.

You also have access to..:
  • MBO training completed, preferably ICT management level 4;
  • Certification MCSE or MCSA;
  • Work experience in a Skilled Support department and experience with Office 365 is an advantage.

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Language proficiency Must have: Dutch
Company description Global-E is an ICT company that offers innovative cloud, voice and infrastructure solutions to help organizations perform better. We go for customers who appreciate a personal relationship. Cross-pollination, where the customer in an open relationship can make use of our professional advice. We attach great importance to consistency in the broadest sense of the word and have a very close customer base, so we are looking for someone who likes to work with a permanent club. A partner in the region, where they are always welcome in a professional atmosphere with Brabant atmosphere and short lines of communication.

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Salary info Salary negotiable

Our corporate culture is informal, open and focused on innovation. Personal development is also very important to us. We encourage employees to take the initiative and come up with new ideas. We have good terms of employment and our HR policy also focuses on the combination of private life and work. Of course we offer a salary according to your knowledge and work experience with an employment contract of in principle 40 hours per week.

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Support Engineer
Rating: 8.7
Votes: 43

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