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Job Support Engineer

IT Support
Visit and Poken by GES
  • Visit and Poken by GES
  • MBO level 4 or higher
  • Junior/Medior/Senior level
  • Permanent contract
  • 40 hours p/w
Function description Customer Support Engineer, Haarlem, fulltime
Do you see yourself as a spider in the web, the social axis of our customer service and the calm regulator in all the hustle and bustle? Then your career in the international events industry starts here!

The most important thing for a successful event is everything that happens behind the scenes. Visit by GES provides hardware and services for event registration, tickets and data intelligence. Our goal is to achieve maximum customer satisfaction among organisers and visitors of events worldwide. Our innovative and super effective registration applications are one thing, but what really makes the difference is our people. Are you going to make a difference

? What are you going to do as a Customer Support Engineer?
As a support specialist, you know what it takes to provide the highest level of customer service. You will work with the Client Manager to create the best customer experience before, during and after the event. If you're in the office, you're the contact person for our clients by phone or email regarding, well... pretty much everything. From technical questions about products and installation to administrative or logistic matters
. You will also be able to provide this excellent service personally on location. During events, you will be the driving force behind the scenes with regard to the installation of equipment and support for users of this equipment. You monitor and report all activities during the event and provide feedback to the Client Manager.

What else? You're also concerned with it:
  • setting up registration systems on location and providing back office support in use of the system, both on location and remotely;
  • Continuously identifying, planning and meeting customer needs before, during and after the event;
  • Collect and update information to keep the FAQs up to date so that Client Managers have the most relevant information at their disposal;
  • registering all additional services and services to the customer, outside the standard contract, so that the Client Manager can correctly invoice these costs afterwards;
  • gathering feedback on problems or improvements and proactively contributing to their resolution;
  • actively contribute ideas and provide suggestions for the improvement of actions and processes.

In this multifaceted position, it is important that you are not only very good at dealing with people, but also have a good command of the Dutch and English languages. You come to the aid of end users, have to explain the system to organisers in a comprehensible way and deal with complaints or dissatisfied customers in a subtle and solution-oriented way.

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Requirements What does our perfect Customer Support Engineer look like?
Let's be blunt: you are a customer service hero with an affinity for technology. In addition, you are independent, communicatively strong and a star in planning and thinking ahead. You know how to translate the questions and wishes of your customers into the solutions of Visit by GES.

You strive for the best results in the organisation of events, but also in your own results and those of your team. You are solution-oriented and have a good understanding and foresight about the impact your actions or decisions can have on other systems, processes and functions.

You fill this up with:
  • Mbo+ or hbo thinking level and work experience
  • A minimum of two years work experience in a similar position or as a (technical) service employee, client support engineer or customer service in event management.
  • A valid driving licence B
  • Strong verbal and written communication skills in both Dutch and English
  • Experience with event management or working at trade fairs and conventions (not mandatory, but a plus)

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Language proficiency Must have: Dutch, English
Driving skills Must have: Car (B)
Salary info Salary negotiable

In addition to a young, ambitious team with enthusiastic colleagues in a great industry, we offer you the opportunity to shape your international career in event management. We provide services and support for events all over the world: from the RAI in Amsterdam to the O2 Arena in London. You can just stand in the L.A. Convention Center all of a sudden. The possibilities within Visit by GES are as big as your ambition reaches.

We'll give you the rest:

- Of course a salary and everything you need to do your job well: a laptop, mobile and a discount on company fitness so you can run back and forth fit at events.
- 26 holidays, team outings and access to the coolest events and fairs worldwide
- An inspiring workplace in the most beautiful city of the Netherlands: Haarlem
- Training courses and all kinds of tools to develop yourself and your skills and to grow in the international world of event management.

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Support Engineer
Rating: 8.0
Votes: 43

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