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Job IT Operations Manager - Legal

IT Manager
Shell - The Hague
  • Shell - The Hague
  • University or higher
  • Senior level
  • Permanent contract
  • 40 hours p/w
Function description If you can engage successfully with senior stakeholders, you can make a big impact in this role. You’ll be working in a huge growth area for IT – and growing your own reputation at the same time.

What’s the role?
Based in The Hague, you’ll be part of a dynamic virtual team spanning the UK, the USA and India, part of Shell’s wider IT for Legal department. It’s a fantastic time to join us here as an IT Operations Manager - Legal. We’re investing heavily in our legal portfolio – it’s a huge growth space with some exciting developments spanning Artificial Intelligence, digitalization and Office 365 integrations. On top of that, this is a highly visible role working with senior stakeholders so, all in all, there’s huge scope to make an individual impact.

On paper, your role is about managing end-to-end service delivery so that we hit our SLAs and project targets. In practice, it’s all about engagement. You’ll liaise with application service desk teams in India to make sure things are running smoothly; you’ll interface with the business, IT, vendors and third-party providers. Your challenge will be to translate complex technical issues into everyday language that equips senior stakeholders to make informed business decisions.

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Requirements What we need from you

Whether you’re working in a corporate IT application support environment supporting critical business applications or perhaps with a legal firm, you’ll need to appreciate that this is a unique part of any business. Things are invariably important and always urgent! So, whilst we’re looking for a strong understanding of ITIL and ITSM and a proven ability to hit SLAs and project targets, it’s your strong interpersonal and communication skills that will make all the difference in this IT Operations Manager – Legal role. 

Proactive and independent, you’ve shown you can successfully engage with senior stakeholders and confidently manage suppliers. You’re a shrewd team player – someone who can get the best from your network, using your influencing skills to get the right people to help at the right time. Ours is a diverse environment so, ideally, you’ve worked in a multi-cultural global setting too.

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Language proficiency Must have: English
Company description Our values

Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are a part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you can feel pride in your achievements and propel your career with global opportunities

Women’s perspective

We care deeply about fostering a truly diverse workplace. We believe in doing everything we can to make Shell as flexible, appealing and supportive a place for women to work as possible. And we've retained our title as a top employer for women in the Times again in 2017.

We help with things like our formal (and informal) flexible working. Like our global and transparent pay policies backed by a leadership team fully supportive of our diversity ambitions. And we'll help foster your career through our Women's Career Development programme and our extensive Women's Network.

People with an impairment

At Shell, we're all about top talent. End of story. We want to encourage those of you who may face an impairment to regard Shell as a place where you'll be fully supported to grow and develop your career. It's as simple as that.

If you'd like to apply, just let us know about your circumstances. We can support you throughout the process. From application, to interview, to your first day of a rewarding career with us.

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Salary info Salary negotiable
IT Operations Manager - Legal
Rating: 9.7
Votes: 26

  2. IT Jobs
  3. Den Haag