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Vacature Sr IT Technician - 's-Hertogenbosch

ICT Beheerder
  • Luminex Bedrijfsprofiel
  • HBO of hoger
  • Medior/Senior niveau
  • Vast contract
  • 40 uur p/w
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Functieomschrijving Performing end-user support and installs/maintains personal computer hardware and software utilizing hands on and remote resolution capabilities. Being a highly experienced Desktop Support Specialist that can troubleshoot a multitude of issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems.

Key Responsibilities & Duties:
· Installs and configures personal computer systems
· Must be able to communicate and work effectively with others in and outside of the IT department
· Manages IT Incident queue and has the ability to work level I / II / III technician problems as needed
· Understanding of networking principles
· Operational knowledge of Active Directory and Organizational Units
· Identify, evaluate, and validate new hardware and software opportunities for company benefit, with an eye on cost savings
· Knowledge and experience with System Center Configuration Manager 2008 or above (SCCM) and its components; Install, configure, monitor, support, optimize, and administer
· Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and Sarbanes-Oxley requirements
· Create and maintain documentation for company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both
· Provide guidance and training in all helpdesk and site services related activities to other junior team members
· Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment
· Performs on-site or remote desktop support of end-users and remote offices
· Interacts with vendors for purchasing IT related goods
· Other duties as assigned.

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Functie-eisen Education and Experience:
  • Minimum of four years relevant experience, supporting information systems operations.
  • 4+ Years’ experience in IT Relationship Customer Support
  • 4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
  • 4+ Years desktop/laptop/mobility software maintenance, repair and troubleshooting
  • 4+ Years’ experience maintaining Windows Operating systems in an Enterprise environment
  • 4+ Years’ experience supporting and maintaining Microsoft Office Suite
  • 4+ Years’ experience maintaining printers, mobility solutions and phone systems
  • 4+ Years’ experience with Active Directory, including Group Policy, Users and Computer objects, network printing
  • Experience with CUCM, Cisco Unity, UCCX, Cisco Video Endpoints (SX and MX series), Lifesize Video, WebEx a plus
  • Knowledge of networking concepts, such as DHCP, DNS, TCP/IP, VLANs a plus
  • Experience in a change-controlled environment a plus

Training, Skills and Certifications/Licenses:
  • Experience with Microsoft SCCM/Remote Desktop
  • Experience with RemedyForce and RemedyForce ITIL processes
  • Experience with current Microsoft operating systems and applications in an Enterprise environment

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Taalvaardigheid Vereist: Nederlands, Engels
Bedrijfsomschrijving We envision a Luminex solution in every lab around the world seeking to obtain timely and confident answers. We aim to lead with transformative solutions that uniquely accelerate reliable answers while reducing the overall cost of advancing health.

Luminex is a team of individuals committed to making a difference in our world, both professionally and personally. Within Luminex you will find engineers, chemists, marketers and physicists, but we are also musicians, artists, chefs, athletes and philanthropists. We want to ensure that your Luminex experience is more than just a job, but an opportunity to realize your core values and make a difference in the world.

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Salarisinformatie Salaris in overleg
Contactpersoon Mevr. Kristie Brok
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