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Vacature Transitionmanager in Breukelen

ICT Manager
Experis
  • Experis
  • HBO of hoger
  • Senior niveau
  • Vast contract / Detachering
  • 40 uur p/w
Functieomschrijving Experis is seeking for a transitionmanager for one of her clients in Breukelen.

The transition manager is going to be responsible for ensuring that client solutions are implemented and the service solution that a client has bought is successfully transitioned and handed over to live service delivery. Key Performance Indicator (KPIs) include 'time to revenue' and 'service availability'.

The purpose of this role is that the transitionmanager isaccountable for delivering all elements of total service transition project to required timeframes, quality and budget. The transitionmanager supports the pursuit of new business crafting transition and transformation plans as part of the proposal. At last the transitionmanager is expected to achieve project Service Level Agreement (SLA) as defined by the Statement of Work (SOW).

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Functie-eisen Primarily domestic accountability; may include some international accountability

Main Responsibilities:
  • Acts as a business leader accountable for financial success and client satisfaction throughout the transition program.
  • Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance.
  • Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams.
  • Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders.
  • Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place.
  • Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
  • Provides transition leadership and support for new business opportunities in pre-sales phases on large, complex and global deals at customer meetings, presentations, etc.
  • Works closely with the bid/project, 3rd party and service delivery teams throughout the new business lifecycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s).

Skills, Knowledge and Abilities
  • Ability to identify, quantify and articulate risk.
  • Demonstrable ability to lead and deliver strategically important projects through to completion
  • Demonstrate the ability to communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance
  • Demonstrated experience instituting change management with clients.
  • Evidence of considerable experience managing virtual teams of highly skilled project and/or transition managers and developing team's skills to agreed standards
  • Experience in managing customer relationships at executive levels
  • Experience of managing large scale and complex projects.
  • Must have intermediate to advanced skills with Microsoft office suite (Word, Excel, Access, Outlook & PowerPoint)
  • Successful track record of developing business case proposals and successfully transitioning large scale, multi-location or global deals to required scope, quality, timescale and budget.

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Taalvaardigheid Vereist: Nederlands, Engels
Bedrijfsomschrijving This client has been, for at least half a century, one of the biggest players for documenttechnology and services. They keep growing because of their sense for innovation. Because the merger with Affiliated Computer Services, the have been leading worldwide in the area of business process management and documentmanagement in combination with connecting their own printersolutions and implement them within their client's offices. The client focusses completely on innovation and services, to offer their own clients the best services and possibilities to keep developing themselves.

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Salarisinformatie Bruto € 5.000 p/m

• A leasecar
• A laptop
• A phone
• 25 paid leave days per year, based on 40 working hours per week
• 6 ADV days per year
• Access to the e-learning tool to get new certificates
• Maximum salary per year is €80.000,- gross per year including holiday allowances

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Transitionmanager in Breukelen
Score: 8.4
Stemmen: 41

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